What this statement covers
This Website Privacy & Security Statement applies to information collected through this Creekside Physical Therapy & Rehabilitation website, our online contact and appointment-request forms, and any other site we operate. It does not cover information shared during a clinical visit, by phone, by fax, or through a patient portal — those are governed by our HIPAA Notice of Privacy Practices.
If you have questions about this statement or the practices of this site, please use the contact options below.
Information you provide
When you fill out a contact, appointment, or feedback form, we collect the information you enter — typically name, email, phone number, and the body of your message. If you submit a form related to an appointment, you may also include date-of-birth, insurance information, or symptoms.
If you make a payment through our secure online bill-pay service, the payment processor collects your card information directly — we do not store card numbers on this website.
Information collected automatically
Like most websites, we use cookies and similar technologies to keep the site running smoothly and to understand how visitors use it. This typically includes IP address, browser type, pages visited, time spent, and referring URL. We use this information only in aggregate to improve the site.
We do not sell or rent the personal information you provide.
What we do with what you send us
Information you submit through this website is used to respond to your request, schedule or confirm appointments, send forms or follow-up communications, and improve patient experience. We may share information with our scheduling and electronic-health-record vendors strictly as needed to provide care or operate the practice.
We will not use website-form submissions for marketing without your explicit consent.
How your information is protected
This website is served over HTTPS, and all form submissions are encrypted in transit. Stored information is held by HIPAA-eligible service providers with administrative, physical, and technical safeguards in place.
Despite these measures, no method of transmission over the internet is 100% secure. Please do not include detailed medical information in website forms — call your clinic or use the patient portal for anything sensitive.
Cookies, tracking, and opting out
You can disable cookies in your browser settings; some site features may not work as expected if you do. Browser "Do Not Track" signals are honored where technically feasible.
To request a copy of information you have submitted, ask us to delete it, or ask a question about this statement, contact us using the options below.
Updates to this statement
We may update this statement from time to time. The current version is always posted on this page; significant changes will be flagged on the home page or by email to patients with active accounts.
Protected health information is governed by HIPAA
For information about how your protected health information is used and disclosed, see our Notice of Privacy Practices. A printed copy is available at every clinic — or call 503-245-5710 and we'll mail one to you.
Questions about this statement?
Call 503-245-5710 or send a message via our contact page — we'll route privacy questions to the appropriate person.